Mental Health and Wellbeing Services

During your time as a student, you may experience challenges that impact your emotional well-being or encounter situations that affect progress with academics, social development, or emotional health. World Campus offers on-demand resources and case management services to assist in these circumstances. 

World Campus mental health case managers and the services offered follow all professional standards and abide by state and federal laws. Information shared with mental health case managers is held in the strictest confidence, consistent with professional and ethical standards and state and federal law. Our mental health staff will not release information or discuss your situation with anyone else without your consent, except in cases of significant risk of harm to self, harm to others, child or elder abuse, or as required by federal or state laws.    

On-Demand Resources 

You can explore these options on your own at any time:

Online mental health screenings

Confidential online screenings for a sampling of mental health concerns are available through the Penn State University Park Counseling and Psychological Services (CAPS) website. Screenings take only a few minutes, and results are immediate. No identifying information is collected, though you may opt to share your results with a local mental health professional or service provider for further evaluation. Screenings may help identify concerns with:

  • depression
  • bipolar disorder
  • alcohol problems
  • eating disorders
  • generalized anxiety disorder
  • post-traumatic stress disorder (PTSD)


If you are experiencing stress, anxiety, depression, or hope to develop more resiliency you can use WellTrack, a self-help platform, to gain support through basic education and facilitated insight and self-understanding. Penn State Students can sign up for free, complete a self-assessment, and then participate in interactive programs designed to address symptoms of depression, anxiety, and stress management while also building coping skills and resilience. WellTrack also includes companion iOS and Android phone apps that can help you track your moods and see improvement over time. Results can be shared with a provider if you choose. To get started with WellTrack, sign up here.

[email protected]

The online [email protected] portal provides tips, resources, and articles about three key topic areas: Succeed, Thrive, and Matter. You can take a brief quiz and set personal development goals within the platform, then explore content that can help you reach those goals. All information is customized to your interests and maintains your privacy and anonymity. To access the platform, create an account with your Penn State credentials. 

Thriving Campus

You can use Penn State's access to the Thriving Campus mental health provider database to find a provider in your area. The platform populates a list of providers and their services that are in the vicinity of other universities that also subscribe to Thriving Campus. Providers in more than 40 states are listed on the platform. If you cannot find a provider via Thriving Campus, you can also use the Psychology Today provider database

Case Management Services

Mental health case managers offer supportive case management services during which they assess your needs as a student and provide recommendations for gaining support. The case managers provide case management and outreach programming to Penn State World Campus students, faculty, and staff. Case management is not counseling; rather, it is a resource that can help you navigate a situation that is detrimental to your mental health by getting connected to supports within your local community.

Case management involves a confidential consultation to identify stressors and challenges and a connection to resources — including programs, services, and professionals — that may be available in your community. Many agencies provide beneficial services and resources, and may be located within traveling distance.

Case Management Activities

  • Consultation — an initial phone call or virtual appointment with our case manager to discuss your concerns and follow up with recommendations
  • Supportive and empathic approach — a confidential space for you to talk about life events that cause or have caused distress and may benefit from a referral to resources in your local community
  • Community resources referral — receive a listing of local mental health and community-based resources curated to your needs to address your concerns

Request to Start the Conversation

Use these forms to schedule a case management appointment or submit a general inquiry. Note that forms are not monitored outside of business hours (Monday - Friday, 8:00 a.m. - 5:00 p.m., ET) or during office closures. Visit our Contacts and Help page to find information about any office closures. Any forms submitted outside of business hours or when our offices are closed will not be seen or reviewed until our offices reopen, and we will respond at that time.

These forms are NOT to be used for emergencies. If you need urgent or immediate support, please contact the crisis resources listed on this page.

Schedule a Case Management Appointment

Complete this form if you would like to schedule a 30-minute case management phone consultation. 

World Campus Mental Health and Wellbeing Case Management Scheduling Form

To access the form, use the following password: WCCMforms.

General Inquiry Form

Complete this form if: 

  • You have a general inquiry related to mental health and wellbeing services offered by World Campus
  • You are a faculty/staff member that would like to consult about a situation
  • You are a student group, faculty, or staff looking to receive an educational program delivered by a case manager about a specific mental health topic

Crisis Resources

If you have a crisis or safety concern and are within the United States, please call the Penn State Crisis Line at 1-877-229-6400, go to a hospital, or contact local crisis services. If you are located outside of the United States, please contact local emergency services in your current location.

If you are a University Park student, view available CAPS locations, or if you are located at another Penn State campus, you can search for counseling information at your campus