Connect to a Case Manager

Penn State World Campus Mental Health Case Managers can help you assess your needs, identify options for support, and navigate access to the behavioral health service system. Case Management is not therapy; rather, it is a resource that can help you get connected to support within your local community.

Case Management services strive to enhance the well-being of all students through individual meetings, online self-care resources, educational activities and resources, and mental health awareness. Case Management can provide an array of programming to Penn State World Campus students, faculty, and staff related to mental health, well-being, and other needs. 

Case Management focuses on all aspects of health and life when providing assessment to emphasize the importance of holistic wellness for all. It begins with a confidential phone consultation to identify stressors, strengths, challenges, and barriers, and then develops possible resource options — including programs, professional behavioral health services, and natural supports — that may be available in your community.

Use this form to schedule a 30-minute Case Management appointment or to request assessment for a referral to Ginger Behavioral Health Coaching. 

All Case Management appointments are scheduled using Eastern Time (ET) in the United States. Students who are located outside of the Eastern Time Zone in the U.S. and international students are responsible for converting their chosen appointment times to ET in order to connect with Case Management services. 

The scheduling form is NOT to be used for emergencies. If you need urgent or immediate support, please contact the resources listed on our Crisis and Emergency Contacts page. 

World Campus Mental Health and Well-being Case Management Scheduling Form 

To access the form, use the password: WCCMforms 

Note that forms, emails, and phone lines are not monitored outside of business hours (Monday–Friday, 8:00 a.m.–5:00 p.m. ET) or during office closures. Visit our Contact our Teams page to find information about office closures. Any forms submitted outside of business hours or when our offices are closed will not be seen or reviewed until our offices re-open.

Ginger is a behavioral health platform that offers many services, including 24/7 access to personalized, text-based behavioral health coaching services. 

If professionally recommended, Ginger services may also include up to six sessions of teletherapy. Penn State World Campus Student Affairs funds Ginger services for three months from the date of referral. If funding permits, students can take advantage of access to this service annually. 

Coaching can support students with a variety of goals, such as: 

  • managing stress and anxiety
  • having difficult conversations
  • setting healthy boundaries 
  • increasing coping skills
  • dealing with life changes
  • grief support
  • building or breaking habits
  • relationship struggles
  • improving communication skills
  • setting academic, personal, or professional goals 

Students interested in behavioral health coaching through Ginger should schedule an appointment with a Case Manager to get the process started. The Case Manager will review Ginger coaching criteria as well as identify additional options available for students based on their needs and goals. Students are typically able to get connected to a coach within a few days of being referred.

You can trust that World Campus Mental Health Case Management services follow all professional and ethical standards and abide by state and federal laws. Information shared with Mental Health Case Management is held in the strictest confidence. Mental Health Case Managers will not release your Personal Health Information or discuss your unique situation with anyone without your consent, except in cases of significant risk of harm to self — including inability to care for basic needs, risk of harm to others, child abuse, adult protection, or elder abuse — or as required by federal or state laws.