Contacts & Help

Welcome to the Penn State online knowledgebase, our vast collection of frequent questions and their answers. Use the field below to ask us a question about Penn State online. The most popular questions asked can be viewed at the bottom of the page.

Type your complete question and click Submit.
Example: How do I access my courses?

 Upcoming Office Closures

  • Wednesday, November 26: Technical Support will close at midnight. All other offices will close at 5:00 p.m.
  • Thursday, November 27 and Friday, November 28: All offices will be closed.
  • Saturday, November 29: Technical Support will reopen at 10:00 a.m.
  • Monday, December 1: All other offices will reopen at 8:00 a.m.

World Campus Contacts

Call or Email
US Toll Free: 800-252-3592
Local/International: 814-865-5403
Fax: 814-865-3290


Have your Penn State ID number ready when you call us. This will get you in touch with the person most knowledgeable about your program area.

Penn State World Campus

The Pennsylvania State University
301 Outreach Building
University Park PA 16802

Driving directions to the Outreach Building

Hours of Operation (Eastern Time)

Academic Advising
AOL IM: wdadvising
Monday–Thursday: 8:00 a.m.–9:00 p.m.
Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed

Registrar Office
Monday–Thursday: 8:00 a.m.–9:30 p.m.
Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed

Student Aid
Fax: 814-863-2633
Monday–Thursday: 8:00 a.m.–8:00 p.m.
Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed

Technical Support
Tech Support Contact Page
Monday–Friday: 8:00 a.m.–midnight
Saturday: 10:00 a.m.–7:00 p.m.
Sunday: 10:00 a.m.–midnight

Career Counseling
Monday: 8:00 a.m.–1:00 p.m.
Tuesday–Thursday: 8:00 a.m.–5:30 p.m.
Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed

Bursar Office
Fax: 814-863-1385
Monday–Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed

In compliance with federal Department of Education regulations, this page lists your options for filing a grievance.