Contacts & Help

Welcome to the Penn State online knowledgebase, our vast collection of frequent questions and their answers. Use the field below to ask us a question about Penn State online. The most popular questions asked can be viewed at the bottom of the page.

Type your complete question and click Submit.
Example: How do I access my courses?

 Upcoming Office Closures

  • Wednesday, November 26: Technical Support will close at midnight. All other offices will close at 5:00 p.m.
  • Thursday, November 27 and Friday, November 28: All offices will be closed.
  • Saturday, November 29: Technical Support will reopen at 10:00 a.m.
  • Monday, December 1: All other offices will reopen at 8:00 a.m.

World Campus Contacts

Call or Email
US Toll Free: 800-252-3592
Local/International: 814-865-5403
Fax: 814-865-3290

Email: pennstateonline@psu.edu

Have your Penn State ID number ready when you call us. This will get you in touch with the person most knowledgeable about your program area.

Penn State World Campus

The Pennsylvania State University
301 Outreach Building
University Park PA 16802

Driving directions to the Outreach Building

Hours of Operation (Eastern Time)

Academic Advising

advising@outreach.psu.edu
AOL IM: wdadvising
Monday–Thursday: 8:00 a.m.–9:00 p.m.
Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed

Registrar Office

registration@outreach.psu.edu
Monday–Thursday: 8:00 a.m.–9:30 p.m.
Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed

Student Aid

studentaid@outreach.psu.edu
Fax: 814-863-2633
Monday–Thursday: 8:00 a.m.–8:00 p.m.
Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed

Technical Support

wdtechsupport@outreach.psu.edu
Tech Support Contact Page
Monday–Friday: 8:00 a.m.–midnight
Saturday: 10:00 a.m.–7:00 p.m.
Sunday: 10:00 a.m.–midnight

Career Counseling

careercounseling@outreach.psu.edu
AOL IM: PSUWCCareer
Monday: 8:00 a.m.–1:00 p.m.
Tuesday–Thursday: 8:00 a.m.–5:30 p.m.
Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed

Bursar Office

bfo@outreach.psu.edu
Fax: 814-863-1385
Monday–Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed


In compliance with federal Department of Education regulations, this page lists your options for filing a grievance.