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Contacts & Help

Search Our Knowledgebase

Welcome to the Penn State online knowledgebase, our vast collection of frequent questions and their answers. Use the field below to ask us a question about Penn State online. The most popular questions asked can be viewed at the bottom of the page.

Type your complete question and click Submit.
Example: How do I access my courses?

World Campus Contacts

Call or Email
US Toll Free: 800-252-3592
Local/International: 814-865-5403
Fax: 814-865-3290

Email: pennstateonline@psu.edu

Penn State World Campus
The Pennsylvania State University
301 Outreach Building
University Park PA 16802

Driving directions to the Outreach Building

Hours of Operation (Eastern Time)

Academic Advising

advising@outreach.psu.edu
AOL IM: wdadvising
Monday–Thursday: 8:00 a.m.–9:00 p.m.
Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed

Student Enrollment Services

Monday–Thursday: 8:00 a.m.–9:30 p.m.
Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed

Student Aid

studentaid@outreach.psu.edu
Fax: 814-863-2633
Monday–Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed

Technical Support

wdtechsupport@outreach.psu.edu
Tech Support Contact Page
Monday–Friday: 8:00 a.m.–midnight
Saturday: 10:00 a.m.–7:00 p.m.
Sunday: 10:00 a.m.–midnight

Career Counseling

careercounseling@outreach.psu.edu
AOL IM: PSUWCCareer
Monday: 8:00 a.m.–1:00 p.m.
Tuesday–Thursday: 8:00 a.m.–5:30 p.m.
Friday: 8:00 a.m.–5:00 p.m.
Saturday–Sunday: Closed

In compliance with federal Department of Education regulations, this page lists your options for filing a grievance.

Top Questions Asked

  1. How do I update my proctor information or select a new proctor?
  2. How do I change my password?
  3. What are the requirements for Web Cam Kryterion proctored online exams?
  4. If my company is paying for the course, what is the process for billing?
  5. Is my proctor approved?
  6. How do I find out my account balance?
  7. How do I get a replacement diploma?